Fully accredited company
With full accreditation from the appropriate regulating bodies, you can feel assured of the quality that’s on offer.
We always aim to get things right first time, but we do know sometimes things can go wrong where we aim to rectify quickly. If for any reason you’re not completely happy with our service you have received we’d like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, right first time.
We want to:
If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:
We will aim to resolve your complaint straight away but if we can’t we will write to you within 5-7 business days to tell you:
We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.
If we can’t agree on a solution within 8 weeks and your complaint relates to our credit brokerage service we will:
OR
Our aim is to resolve all credit brokerage related complaints internally. However if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.
Further helpful information can be obtained from visiting their web site at: www.financial-ombudsman.org.uk
With full accreditation from the appropriate regulating bodies, you can feel assured of the quality that’s on offer.
During our tenure as traders, we’ve provided bespoke home improvement solutions across the Northamptonshire area and beyond. This includes areas in counties like Oxfordshire and Buckinghamshire. We've installed home improvements in places such as Corby, Northampton, Bedford, Kettering, Milton Keynes, Cambridge, Aylesbury, Oxford, Rugby, Bicester, Luton, Market Harborough & Banbury.
View areas we serve