“100% Yes”: A Review That Proves T&K’s Promise

Here at T&K Home Improvements, we have over 60,000 satisfied customers built from our fantastic reputation built up from 1979.

We continue to strive for excellence, therefore, we were extremely happy with the heart warming review left by Mr King on Trustpilot. He really inspired our team and proves exactly why we do what we do with care and with customers at the forefront.

Mr King’s review is also a perfect example of how our commitment to our values is reflected through every step of the customer journey.

His initial problem was with his ‘rosewood composite front door and side panel as they had ‘cracked with the sun and looked awful’. So, he chose a ‘white door with a larger glass area to let more light into our hallway’.

Part 1 – The Showroom Experience: Warmth & Expertise

Mr King’s first point of contact was with our lovely Franki who ‘was an excellent ambassador for T&K and cheerfully showed me around the options on display’ and ‘was extremely helpful’.

Her cheerful, helpful and knowledgeable service set a positive tone from the very beginning of Mr King’s journey with us which also links to our family ethos and the value of a personal, welcoming service that we offer.

Part 2 – The Sales & Survey Process: Thorough & Reassuring

Mr King’s second point of contact was with our expert salesman Curtis, who was excellent, extremely thorough and guided us through our door and matching glass panel options’.

He also ‘convinced me of the benefits of the company and the products and we got to a price I could live with’. ‘But I felt very comfortable with this because of my experiences with T&K so far’.

Through Curtis being thorough reinforces our unparalleled level of expertise here at T&K and how we always put our customers first by making sure they are comfortable.

Part 3 – The Installation: Precision & Professionalism

After Mr King’s contact with Chester for the measuring who ‘‘came across as an extremely competent and thorough individual who went out of his way to verify the requirements’ he had smooth communication with Sam about his delivery and installation date.

Our punctual fitters Will and Liam ‘turned up at 8.05 which pleased us’ and got to work on Mr King’s new door.

It was great to hear that Mr King was pleased with the work of our professional installers especially as the ‘standard of work from both Will and Liam was exceptional’ and ‘the finished article looked fantastic and you would not have even known they had been’.

Here at T&K we always ensure we provide an excellent service from start to finish, therefore our installers ‘being so helpful and taking me through the operational side with thoroughness and courtesy’ makes us extremely proud to have such well-trained and committed staff.

A Resounding Recommendation

For us here at T&K, it is a great delight to read Mr King’s positive review about his wonderful journey with us. 

It was a pleasure to read that he was happy with our process and his answer was a ‘resounding 100% yes’ and that he ‘would be more than happy to recommend to anyone based on my personal experience’.

We strive to deliver exceptional customer service and exceptional quality, therefore our staff being ‘first class and a credit to the organisation’ is fantastic to hear.

If you want to become one of our happy, satisfied customers, contact us today for information on our high quality products.

Alternatively, start your free online quote and begin your dream home improvement journey with us today!