Mr Pouncey - Fantastic T&K Window & Door Installation!


I would like to take this opportunity to let know how impressed we have been with our whole experience with your company.  Everything from our initial enquiry to the completion has been excellent.

Our first contact with you was via your showroom at park farm. We sat and spoke with Terry after we had had a good look round, he explained your products to us and a basic background into your company. It was so refreshing to speak to a sales consultant who had our interest at heart and not his. We agreed a date and time for Terry to visit us to measure up and help us decide on our options. This took about and hour which we found very useful and informative. A few days later we received the quote when we visited the showroom to double check a few options. Our main concern was the installation with having the whole house done we had concerns as to the standard of the installation team, having had issues in the past with other companies. Terry reassured us by informing us of your codes of practice and the overall standards you expect.

 

Damien the surveyor arrived again at the agreed date and time he got on with his measuring up and then we sat and finalised the fixtures and fixings. He suggested to us  a few possible alternatives to our original design which we accepted.

 

When the installation team arrived we were a bit apprehensive here was two young lads basically just finished their apprenticeships about to rip our house apart. How wrong could we have been. James and Kieran were a credit to you, themselves and to their generation. James informed us of the daily plan which they kept too. The two lads worked flat out all day making sure the installation was perfect and allowing us time each day to inspect the work. Each morning the first thing they would ask was had we any issues, we had a few minor issues after the first day which they quickly rectified before commencing with the day's work. At the end of each day they cleaned up and came and informed us of the plan for the following day.  On every occasion they were polite and helpful. The work was finished to plan and again before they left we were allowed to inspect the work. There was none of this finished we are off they stayed until we were happy.

 

Please can you pass on our many thanks to the whole team especially those mentioned, as a result I will have no problem recommending your company and when the time comes will not hesitate to visit you again.

 

Once again many many thanks

 

Regards

 

Dave Pouncey

Customer Ref Pouncey 50984

 

 

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